Security Policy
Effective Date: January 21, 2025
Version: 1.0
1. Our Commitment to Security
At TrueMetrics, we take the security of your data seriously. This Security Policy outlines our security practices, incident response procedures, and your role in maintaining security.
2. Security Measures
2.1 Technical Safeguards
Encryption
- In Transit: All data transmitted between your device and our servers uses TLS 1.3 or higher
- At Rest: Sensitive data encrypted using AES-256 encryption
- Key Management: Encryption keys stored separately from data
- Certificate Pinning: Mobile apps use certificate pinning
Infrastructure Security
- Cloud Hosting: Amazon Web Services (AWS) with security best practices
- Firewalls: Web Application Firewall (WAF) protection
- DDoS Protection: Cloudflare protection against attacks
- Network Isolation: Segmented networks for different services
- Regular Updates: Automated security patches
Access Controls
- Authentication: Multi-factor authentication for admin accounts
- Authorization: Role-based access control (RBAC)
- Session Management: Secure session tokens with expiration
- API Security: Rate limiting and authentication tokens
2.2 Application Security
Development Practices
- Secure Coding: OWASP guidelines followed
- Code Reviews: All code peer-reviewed before deployment
- Dependency Scanning: Automated vulnerability scanning
- Static Analysis: Regular code security analysis
- Penetration Testing: Annual third-party testing
Data Protection
- Input Validation: All user inputs sanitized
- SQL Injection Prevention: Parameterized queries
- XSS Protection: Content Security Policy (CSP)
- CSRF Protection: Token-based protection
2.3 Operational Security
Monitoring
- 24/7 Monitoring: Automated security monitoring
- Intrusion Detection: IDS/IPS systems
- Log Analysis: Centralized logging and analysis
- Anomaly Detection: Machine learning-based detection
- Alert System: Real-time security alerts
Backup and Recovery
- Regular Backups: Daily automated backups
- Backup Encryption: All backups encrypted
- Disaster Recovery: Documented recovery procedures
- Testing: Regular recovery drills
- Geographic Redundancy: Backups in multiple regions
3. Data Security
3.1 Data Classification
Public Data
- Marketing content
- Public profiles
- Published recipes
Internal Data
- Business metrics
- System configurations
- Employee information
Confidential Data
- User personal information
- Health and nutrition data
- Payment information
- Authentication credentials
Restricted Data
- Medical records (if applicable)
- Financial records
- Legal documents
- Encryption keys
3.2 Data Handling
Collection
- Minimal data collection principle
- Purpose limitation
- Consent-based collection
- Secure transmission
Storage
- Encrypted databases
- Access logging
- Retention policies
- Secure deletion
Processing
- Authorized access only
- Audit trails
- Data anonymization
- Secure processing environments
Sharing
- No sale of personal data
- Limited third-party sharing
- Data processing agreements
- Encryption for transfers
4. Incident Response
4.1 Incident Response Plan
Detection
1. Automated monitoring alerts
2. User reports
3. Third-party notifications
4. Regular security scans
Response Team
- Security Lead
- Engineering Team
- Legal Counsel
- Communications Team
- Executive Sponsor
4.2 Response Procedures
Immediate Response (0-2 hours)
1. Identify and isolate the incident
2. Activate incident response team
3. Begin forensic analysis
4. Implement immediate containment
Short-term Response (2-24 hours)
1. Full impact assessment
2. Evidence preservation
3. System remediation
4. User notification preparation
Medium-term Response (1-7 days)
1. Complete remediation
2. User notifications sent
3. Regulatory notifications
4. Security improvements
Long-term Response (7+ days)
1. Full post-mortem analysis
2. Security policy updates
3. Additional monitoring
4. Lessons learned documentation
4.3 Breach Notification
Timing
- Users notified within 72 hours
- Regulators notified as required
- Continuous updates provided
Notification Contents
- Nature of the incident
- Data potentially affected
- Actions taken
- Recommendations for users
- Contact information
Communication Channels
- Email to affected users
- Website security notice
- In-app notifications
- Support documentation
5. User Security Responsibilities
5.1 Account Security
Password Requirements
- Minimum 8 characters
- Mix of character types
- No common passwords
- Regular updates recommended
Best Practices
- Unique password for TrueMetrics
- Password manager usage
- Two-factor authentication
- Regular security checkups
5.2 Device Security
Recommendations
- Keep devices updated
- Use antivirus software
- Secure Wi-Fi connections
- Device encryption
- Screen locks
5.3 Vigilance
Be Alert For
- Phishing attempts
- Suspicious emails
- Unusual account activity
- Unauthorized access
- Social engineering
6. Vulnerability Disclosure
6.1 Responsible Disclosure Program
We welcome security researchers to help us improve our security.
Scope
- TrueMetrics web application
- Mobile applications
- API endpoints
- Infrastructure components
Out of Scope
- Physical security
- Social engineering
- Denial of service
- Third-party services
6.2 Reporting Vulnerabilities
How to Report
- Email: security@truemetrics.org
- PGP Key: [Published on website]
- Include detailed information
- Proof of concept (if applicable)
What We Need
- Vulnerability description
- Steps to reproduce
- Impact assessment
- Suggested remediation
6.3 Our Commitment
We Will
- Acknowledge receipt within 48 hours
- Provide regular updates
- Work collaboratively
- Credit researchers (if desired)
- Not pursue legal action for good faith research
Timeline
- Initial response: 48 hours
- Status update: 7 days
- Resolution target: 90 days
7. Compliance and Certifications
7.1 Standards We Follow
- OWASP Top 10: Web application security
- CIS Controls: Security best practices
- NIST Framework: Cybersecurity framework
- ISO 27001: Information security management (planned)
7.2 Regulatory Compliance
- GDPR: EU data protection
- CCPA: California privacy rights
- PIPEDA: Canadian privacy law
- State Laws: Various US state requirements
8. Third-Party Security
8.1 Vendor Management
Selection Criteria
- Security certifications
- Privacy policies
- Data handling practices
- Incident history
- Compliance status
Ongoing Management
- Regular assessments
- Contract reviews
- Security updates
- Incident coordination
8.2 Key Service Providers
Infrastructure
- AWS (SOC 2, ISO 27001)
- Cloudflare (SOC 2)
Payment Processing
- Stripe (PCI DSS Level 1)
Communications
- SendGrid (SOC 2)
9. Physical Security
9.1 Data Centers
- 24/7 security personnel
- Biometric access controls
- Security cameras
- Environmental controls
- Redundant power
9.2 Office Security
- Keycard access
- Visitor management
- Clean desk policy
- Secure disposal
- Device controls
10. Security Training
10.1 Employee Training
Initial Training
- Security awareness
- Data handling
- Incident response
- Compliance requirements
Ongoing Training
- Annual refreshers
- Phishing simulations
- Security updates
- Role-specific training
10.2 User Education
Resources Provided
- Security best practices
- Password guidance
- Phishing awareness
- Privacy settings
- FAQ section
11. Audit and Assessment
11.1 Internal Audits
- Quarterly security reviews
- Annual comprehensive audit
- Continuous monitoring
- Automated scanning
11.2 External Assessments
- Annual penetration testing
- Third-party audits
- Compliance assessments
- Vulnerability scanning
12. Business Continuity
12.1 Disaster Recovery
RTO: 4 hours (Recovery Time Objective)
RPO: 1 hour (Recovery Point Objective)
Procedures
- Automated failover
- Data replication
- Backup restoration
- Communication plan
12.2 Incident Scenarios
Prepared responses for:
- Data breaches
- Service outages
- Natural disasters
- Cyber attacks
- Supply chain issues
13. Contact Information
Security Team
Email: security@truemetrics.org
PGP Key: [Available on website]
Vulnerability Reports
Email: security@truemetrics.org
Bug Bounty: [If applicable]
Privacy Officer
Email: privacy@truemetrics.org
Emergency Contact
24/7 Hotline: [If applicable]
14. Updates to This Policy
This Security Policy may be updated to reflect:
- New security measures
- Emerging threats
- Regulatory changes
- Operational improvements
Updates will be posted on this page with the revision date.
Last Review Date: January 21, 2025
Next Review Date: July 21, 2025
Questions? Contact security@truemetrics.org